Guidelines for reference transactions in the Library of the Instituto Nacional de Tecnología Industrial

Authors

  • Pedro Falcato Instituto Nacional de Tecnología Industrial – Biblioteca, Servicio de Referencia. Av. General Paz 5445 e/Av. de los Constituyentes y Av. Albarellos - San Martín - Prov. de Buenos Aires
  • Alicia Isabel López Instituto Nacional de Tecnología Industrial – Biblioteca, Servicio de Referencia. Av. General Paz 5445 e/Av. de los Constituyentes y Av. Albarellos - San Martín - Prov. de Buenos Aires
  • Juan Facundo Araujo Instituto Nacional de Tecnología Industrial – Biblioteca, Servicio de Referencia. Av. General Paz 5445 e/Av. de los Constituyentes y Av. Albarellos - San Martín - Prov. de Buenos Aires

DOI:

https://doi.org/10.34096/ics.i10.924

Keywords:

Guidelines, Reference transactions, Reference service, Quality, INTI

Abstract

The present article displays guidelines for reference transactions in the Library of INTI. Its creation is described and justified from the decision to include those procedures in a quality system. The aim is to document sound practices that the Reference Service develops and to set up recommendations on modalities of work that facilitate the interaction with the users.

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Published

2004-06-01

Issue

Section

Articles

How to Cite

Guidelines for reference transactions in the Library of the Instituto Nacional de Tecnología Industrial. (2004). Información, Cultura Y Sociedad, 10, 67-82. https://doi.org/10.34096/ics.i10.924

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