Help system for messages writing in a Reference service via e-mail
DOI:
https://doi.org/10.34096/ics.i13.896Keywords:
Digital reference, E-mail, Help systemsAbstract
The article deals with the origin, development, and properties of the
help system used by a digital reference service as a support to develop answers.
It is based on the compilation and classification of frequently used idioms whose
communication effectiveness was practically put to the test, adapted in such a
way that the reference librarian can use them as modules to construct the messages.
Main characteristics of the interface design are stated. Scopes and limitations
of that kind of system are discussed as well as the compatibility of the
original idea to build equivalent helps in some other reference environment.Downloads
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Published
2005-12-01
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How to Cite
Help system for messages writing in a Reference service via e-mail. (2005). Información, Cultura Y Sociedad, 13, 11-28. https://doi.org/10.34096/ics.i13.896
